RPA Fundamentals – “Forward to Basics”
If a week is a long time in politics, try a year in RPA!
Twelve months ago, we published our first in a series of articles offering insights and best practices for an RPA journey. At that time, there were a number of promising RPA vendors emerging and establishing their place in the market. The early adopters of RPA were forging ahead and deploying hundreds of bots to automate manual, repetitive tasks at a respectable scale, while the future was full of opportunity for those just beginning to explore the RPA concept.
Fast forward twelve months and the pace of change and development has been phenomenal. Those early adopters are now exploring and exploiting the potential of “Smart RPA”, augmenting robotic automations with machine learning and cognitive capabilities. Small and Medium sized enterprises are catching up fast and beginning to enjoy comparable benefits as their larger corporate counterparts from a year earlier. Those few promising vendors have matured and grown along with their core product and future roadmaps, buoyed by strong investment and an increasingly experienced and certified labour force, and a number of new entrants are piloting their place in a maturing RPA market; and all this has helped RPA gain much wider acceptance and credibility with IT professionals and the IT profession in general.
Like all transformational change, the last 12 months has shown that RPA still needs sound planning, engagement with key stakeholders and an effective delivery methodology. Clear options for RPA Operating Models and Governance Frameworks are now more commonplace, and this is helping to deliver more successful deployments.
In our first article a year ago, we outlined a blueprint for an RPA roadmap, which included the following key underlying points:
Conclusion – From our experience, this suggested RPA blueprint remains just as relevant and effective 12 months on, and has helped Lawrence & Wedlock to deliver successful automations on time and budget, saving thousands of hours in manual effort, enhancing customer experience and compliance and freeing up staff from repetitive, monotonous activities allowing them to focus on more value adding and rewarding work.