One of the clients’ key business interactions with the customer utilised numerous email accounts across multiple brands on a daily basis. Their challenge was to identify performance outages with expediency so that these could be rectified and ensure timely responses to customers and ongoing service.
Due to the sheer number of disparate email accounts in existence, the gateways could only be physically checked twice daily, at the beginning and end of working shifts.
We created a robot that automatically checked and verified whether the email gateways were operating every hour on the hour, and automatically raised an IT service request if not to resolve.
Developed in only two weeks, this automation resolved significant customer satisfaction issues, delivering significant improvements in productivity and control.