RO-BLOG#11: RPA Process Management

Process Management, together with Delivery, Operational and Environmental Management pillars, make up the RPA Governance Framework.

Automated Process Management is comprised of the policies, procedures and practices required to create a continuous pipeline of opportunities within the Automation Programme in a structured and controlled way. Starting with how to objectively identify, analyse, score and prioritise automation candidates. Then the scheduling, scoping and planning of those prioritised opportunities and communicating with relevant parties to initiate project phases. And lastly, how to initiate and manage change requests to automated processes, triggered from both operational demand and environmental changes.

Automated Process Management incorporate the following main steps:

  • Managing the Automation Pipeline
  • Identifying Process Candidates

  • Analysing and Scoring Process Candidates
  • RPA Governance Committee Review
  • Opportunity Assessment & Evaluation – both Feasibility (why) and Suitability (how)

These fundamental steps should form an effective and ongoing cycle of routines to ensure the RPA programme continually delivers and develops in a controlled but beneficial manner. It is these steps which many can and will struggle with, so must be given equal emphasis when developing the RPA Governance Framework.

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